{"id":2340,"date":"2013-04-29T16:41:45","date_gmt":"2013-04-29T15:41:45","guid":{"rendered":"http:\/\/t-machine.org\/?p=2340"},"modified":"2013-04-29T16:41:45","modified_gmt":"2013-04-29T15:41:45","slug":"southern-rail-redefines-customer-service","status":"publish","type":"post","link":"http:\/\/new.t-machine.org\/index.php\/2013\/04\/29\/southern-rail-redefines-customer-service\/","title":{"rendered":"Southern Rail redefines Customer Service"},"content":{"rendered":"<p>For a 45 minute train that they planned to run 1.5 hours late, they told everyone it was:<\/p>\n<blockquote><p>\n&#8220;On Time&#8221;\n<\/p><\/blockquote>\n<p>&#8230;until 60 seconds after leaving the station.<\/p>\n<p>The train was sat there for 15 minutes beforehand, with no announcement. Instead, they waited for the earliest moment when no-one could leave or seek alternative routes.<\/p>\n<p>Now, that&#8217;s what I call Customer Service ;)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For a 45 minute train that they planned to run 1.5 hours late, they told everyone it was: &#8220;On Time&#8221; &#8230;until 60 seconds after leaving the station. The train was sat there for 15 minutes beforehand, with no announcement. Instead, they waited for the earliest moment when no-one could leave or seek alternative routes. Now, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"_links":{"self":[{"href":"http:\/\/new.t-machine.org\/index.php\/wp-json\/wp\/v2\/posts\/2340"}],"collection":[{"href":"http:\/\/new.t-machine.org\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/new.t-machine.org\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/new.t-machine.org\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/new.t-machine.org\/index.php\/wp-json\/wp\/v2\/comments?post=2340"}],"version-history":[{"count":1,"href":"http:\/\/new.t-machine.org\/index.php\/wp-json\/wp\/v2\/posts\/2340\/revisions"}],"predecessor-version":[{"id":2341,"href":"http:\/\/new.t-machine.org\/index.php\/wp-json\/wp\/v2\/posts\/2340\/revisions\/2341"}],"wp:attachment":[{"href":"http:\/\/new.t-machine.org\/index.php\/wp-json\/wp\/v2\/media?parent=2340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/new.t-machine.org\/index.php\/wp-json\/wp\/v2\/categories?post=2340"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/new.t-machine.org\/index.php\/wp-json\/wp\/v2\/tags?post=2340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}